Shipping

Our Standard Delivery Rate is $9.95 for orders up to $150 within Australia. Shipping is free for orders $150 or over within Australia (excluding shipping fees). Please note that gift vouchers do not count towards the $150 limit. 

If you would like your order quicker, we offer Australia Post Express Post for $15.00. 

All orders are packed and posted within one business day.

Possible Delays

Please note that all shipments may encounter delays due to high volumes, the global pandemic or bad weather that extends beyond the expected delivery timeframe provided by the carrier. Australia Post advises it is currently experiencing delays across the network.

The team at apothercary is fast-tracking all orders to get your wellness products to you as soon as possible.

We do not ship internationally at this time, though encourage our New Zealand friends across the ditch to join our mailing list for updates of when we can send to you.

Returns

We genuinely want you to love your purchase as much as we do! We welcome you to contact us if you have any questions about your order prior to ordering so we can help.

Due to the edible nature of our products, we are not able to accept refunds for change of mind - this includes due to taste preferences and sensitivities.

If you receive your order and are not completely satisfied, we would still love to hear from you. We believe our relationship with you extends beyond your purchase, and would love the opportunity to discuss further.

If you believe your product is faulty, please Contact Us as soon as possible and provide detail around the issue. Faulty products will be provided a full refund or replacement at your preference. Refund or replacement requests must be to us in writing (either via our Contact Us form or email) within 14 days of receipt of the goods by you.

You can contact us via our website here or by emailing us directly at shop@apothercary.com.au