apothercary ships domestically within Australia. Your order will be dispatched and posted within one business day. We typically ship with Australia Post. Once dispatched, the shipping time will vary depending on the type of shipping selected. Please allow additional time for rural and remote locations within Australia.

Standard Shipping

Standard shipping parcels are sent via Australia Post and take 2-5 business days. Standard shipping is $9.95 and free on orders over $150.

Express Shipping

Express shipping parcels are sent via Australia Post at a cost of $15. Express shipping takes 1-2 business days to capital cities within Australia.

Possible Delays

Please note that all shipments may encounter delays due to high volumes, the global pandemic or bad weather that extends beyond the expected delivery timeframe provided by the carrier.

You'll find your tracking number in your shipment confirmation email titled ‘Apothercary: Your Order Has Shipped’

You can enter the tracking number provided here.

For parcel enquiries, you can also contact Australia Post directly on 137 678 or by visiting their website.

If you have been through these processes and still cannot locate your parcel, please get in touch via our enquiry form on the website.

We use AfterPay, Stripe and PayPal which allows you to pay securely using AfterPay, Mastercard, Visa, Apple Pay and PayPal.

Unfortunately, we are unable to change or cancel orders once placed, as we aim to pack and send products out within two business days. Please choose your items carefully and select the correct shipping before placing your order.

We hope that you are completely satisfied with our products. However, you can read more about our Returns and Refund Policy here. Please get in touch with us if you need additional assistance by submitting an enquiry form on the website.